The cloud offers exciting opportunities for contact centers, but what about existing, successful on-premises solutions? Avaya bridges the gap with a cloud-based approach that delivers innovation without disruption. Maximize your customer experience with minimal change. Watch the video: https://bit.ly/44HPfbK #CX #AI #ExperiencesThatMatter
Avaya
IT Services and IT Consulting
Morristown, New Jersey 392,409 followers
At Avaya we give our customers the freedom to take their business in the directions that benefit them most.
About us
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
- Website
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https://tinyurl.com/avayablogs
External link for Avaya
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Morristown, New Jersey
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS
Locations
Employees at Avaya
Updates
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The #education sector is embracing AI to transform the way institutions support their communities. The Challenge: Managing the high volume of inquiries related to admissions, financial aid, academics, campus services, etc. can be overwhelming for schools with limited staff and resources. The Solution: #AI. Read more in the article written by Avaya's Jenifer Bond, Vice President of US SLED at https://bit.ly/44yGeBs
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Fun Fact about our #AvayaENGAGE host city. Denver is near the mountains, not in them. There are 200 named peaks visible from Denver, including 32 that soar to 13,000 feet (4,000 meters) and above. The mountain panorama visible from Denver is 140 miles (225 km) long.
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The disconnect between #AI adoption and CEM is real. While most enterprises see a role for AI in customer experience management, few are taking the leap to test it. Tom Nolle explores why this is happening and proposes 3 ways AI can be used to improve the online customer journey. ➡️ https://bit.ly/44I0uAP
Three Approaches the Enterprise Could Take in AI and Customer Experience Management
nojitter.com
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Join us for an evening of celebration! Avaya is hosting a Customer Appreciation Party on Tuesday, May 14th to express our gratitude for your continued partnership. Get ready for a night of entertainment, including: ▪️ A hilarious performance by Tig Notaro! This Emmy-nominated comedian and podcast host is sure to leave you in stitches! ▪️ Live music from Las Vegas favorite Patrick & the LVB! Get ready to tap your feet and enjoy the energetic vibes! This is a fantastic opportunity to connect with fellow Avaya customers and celebrate our achievements together! Register for #AvayaENGAGE at https://bit.ly/48vsQ28
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Tired of complex workflows hindering progress? Avaya Experience Platform seamlessly integrates cutting-edge features, empowering connected employees and #AI automation. Embrace an open ecosystem that brings disparate operations together for a truly flexible #CX infrastructure. Accelerate what matters most: revenue, customer value, employee satisfaction, and cost efficiency. https://bit.ly/3V6BXmb #ExperiencesThatMatter
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We're proud to announce our acquisition of Edify, a move that reinforces Avaya's commitment to revolutionizing customer experiences. With Edify's advanced AI-powered capabilities, we're enhancing the Avaya Experience Platform™️ like never before. This integration brings additional workflow, customer journey orchestration, and other cutting-edge technologies directly into our platform, empowering businesses to deliver truly personalized experiences at scale. This acquisition demonstrates our unwavering commitment to innovation and staying ahead in the rapidly evolving customer experience market. Learn more: https://bit.ly/3y7Ey66 #CX #Innovation #AvayaNews
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Get ready to ignite your customer experience at Avaya ENGAGE 2024! This can't-miss event takes place May 13th-15th in Denver, Colorado. ️ Join us for: ▪️ Inspiring sessions and innovative breakouts to dive deep into the latest #CX trends. ▪️ Powerful networking opportunities to connect with industry leaders. ▪️ Master of Ceremonies, tech guru, and country music star Katie Linendoll! **Don't miss out! Register today for #AvayaENGAGE: The future of customer experience is here.** https://bit.ly/48vsQ28 #ExperiencesThatMatter
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Rising customer expectations demand exceptional #CX. But dismantling existing systems can disrupt operations. Avaya offers a solution: future-proof your experiences. We optimize what works, close gaps, and integrate cutting-edge #innovation (#AI, journey orchestration) to keep you ahead. Learn how we can elevate your business without disruption. https://bit.ly/425B7ry #ExperiencesThatMatter
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Struggling to keep your large workforce connected securely? Avaya Enterprise Cloud™ offers a fortified, managed communication cloud on Microsoft Azure, ensuring top-notch security and efficiency for your business operations. Unified communications, #cloud-based telephony, voicemail, instant messaging, team engagement tools, and more - all in one place. What are you waiting for to streamline your #communication and empower your employees? https://bit.ly/46Emn3m #ExperiencesThatMatter