Avaya Experience Sydney

Experience Avaya | Sydney 21st August

  • VENUE

    The Westin Sydney
    1 Martin Place
    Sydney NSW 2000
    Ph: +61-2-8223-1111

    Dress code

    Business Casual

  • AGENDA

    Tuesday 21st August
    Sydney

    • 08:00 AM

      Registration with Welcome Team & Coffee

    • 09:00 AM

      Welcome
      Peter Chidiac
       Managing Director ANZ

    • 09:15 AM

      Shaping Intelligent Connections Keynote
      Fadi Moubarak
       Vice President Channels
      Avaya International

    • 09:35 AM

      Enhancing Customer Experience Customer Case Study
      Rosalind Coffey
       Head of People, Culture & Client Experience
      Macquarie Bank

    • 10:05 AM

      Shaping Intelligent Connections, Avaya Roadmap
      Anthony Brown
       Corporate Consultant
      Avaya ANZ

    • 10:45 AM

      Innovation & Networking Break (MT)

    • 11:30 AM

      Innovation through Ecosystems Panel
      Facilitated by: Fadi Moubarak
       Vice President Channels
      Avaya International
      Panellists:
      Wyatt Roy, Afiniti
      Monica Waters, Department of Defence
      Joe Waller, Flamingo
      Lysandra Schmutter, Unisys

    • 12:10 PM

      Enhancing Team Engagement Customer Case Study
      Australian Federal Police

    • 12:45 PM

      Innovation & Networking Break

    • 02:15 PM

      Staying Ahead in an Intelligent World, Customer Presentation
      NRMA
      Cormac Hodgkinson
       Group Chief Technology Officer

    • 02:45 PM

      Staying Ahead in an Intelligent World, Customer Panel
      Facilitated by: Kristi Mansfield, Director CX Strategy & Transformation, APAC

    • 03:20 PM

      Staying Ahead in an Intelligent World
      Peter Chidiac
       Managing Director
      Avaya ANZ

    • 03:50 PM

      Closing remarks

    • 04:05 PM

      Innovation & Networking Cocktail Reception

  • SPEAKERS

    • Wyatt Roy

      Managing Director of Afiniti - Australia & New Zealand

    • Peter Chidiac

      Managing Director of Avaya - Australia & New Zealand

    • Fadi Moubarak

      Vice President Channels, Avaya International

    • Joe Waller

      Chief Technology Officer, FlamingoAI

    • Kristi Mansfield

      Director CX Strategy & Transformation, APAC Oracle

    • Lysandra Schmutter

      Vice President Public Sector, Unisys Asia Pacific

    • Monica Waters

      Director Defence Customer Access Management – 1800DEFENCE, Department of Defence

    • Cormac Hodgkinson

      Group Chief Technology Officer, NRMA

    • Doug Richards

      Customer Solutions, Avaya

    • Rosalind Coffey

      Head of People, Culture & Customer Experience, Macquarie Bank

    • Anthony Brown

      Corporate Consultant, Avaya

  • SPONSORS

    Afiniti

    ARROW

    Flamingo AI

    IR

    Jabra

    Verint

    VExpress

    Westcon