Is your customer service team struggling to keep up with demand? Our innovative #AI solution utilizes sentiment scoring to identify customer needs and deliver swift resolutions across various touchpoints. Our virtual agent seamlessly transitions to live agents for complex issues, ensuring a consistently positive customer experience. See how it works in our exclusive product demo! https://bit.ly/3wazAF5 #CX #ExperiencesThatMatter
Avaya
IT Services and IT Consulting
Morristown, New Jersey 392,006 followers
At Avaya we give our customers the freedom to take their business in the directions that benefit them most.
About us
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
- Website
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https://tinyurl.com/avayablogs
External link for Avaya
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Morristown, New Jersey
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS
Locations
Employees at Avaya
Updates
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Avaya customers, are you curious about the most impactful #AI conferences? Look no further than #AvayaENGAGE! This year's event promises to be unlike any other. Dive deep into the future of AI & #CX integration, see how AI is revolutionizing businesses, and get hands-on with the latest advancements. Whether you're an AI pro or just starting out, Avaya ENGAGE will ignite your curiosity and empower you to leverage AI's potential. Plus: We've curated a "top 10" list of must-see AI attractions at the event! ➡️ https://bit.ly/3WoJRbm #ExperiencesThatMatter
Unleash the Power of AI for Your Business at Avaya Engage 2024 l Avaya
avaya.com
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How can businesses leverage #AI for a competitive edge? A recent Forbes article explores the impact of AI on customer journeys, ROI & more. Discover the data & gain insights: https://bit.ly/3y3tln3 #CX
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Businesses are faced with a crucial question: where should the focus lie – on delivering exceptional customer experiences (#CX) or fostering a thriving employee experience (#EX)? Some argue that prioritizing happy customers directly translates to increased sales and loyalty. Others believe that empowered and engaged employees are the key to delivering exceptional service. But what if there's a better answer? Let's see what the LinkedIn community thinks!
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**Get ready to be inspired! ** charity: water founder Scott Harrison is joining our #AvayaENGAGE speaker lineup! Don't miss out - see all the amazing speakers here: https://bit.ly/48vsQ28 #ExperiencesThatMatter
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Why is reporting important for customer service? You can't improve what you can't measure. Reporting allows you to monitor and measure the performance of your customer service operations, identify areas for improvement, and track your progress over time. Learn more at https://bit.ly/3tht1yP #CX #ExperiencesThatMatter
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Are you ready to navigate the changing #CX landscape & unlock the power of #AI? Attend #AvayaENGAGE 2024 (Denver, CO, May 13-15) & learn how to transform experiences & drive business success. Discover why this is a MUST-attend for large enterprises. Read Avaya's Gerry DeSantis' blog post & register today! https://bit.ly/44pd9by #ExperiencesThatMatter
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Avaya Experience Platform goes beyond contact centers. It's a dynamic ecosystem designed to integrate customer experience, employee experience, and business growth. Learn how Avaya Experience Platform empowers businesses to: ▪️ Gradually embrace state-of-the-art AI innovations ▪️ Leverage #AI automation and orchestration ▪️ Mitigate business risks while optimizing current operations Get started at https://bit.ly/3V6BXmb #ChooseYourJourney #ExperiencesThatMatter
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Struggling to keep up with customer feedback across channels? Generative AI can help! ➡️ This Harvard Business Review article explains how GenAI can streamline "voice of the customer" applications & boost customer satisfaction. Read more: https://bit.ly/4dhGoBj
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The countdown is on for #AvayaENGAGE, the industry's most electrifying event! Are you ready to connect with thought leaders, experience cutting-edge solutions, and chart the course for future success? Don't miss your chance to be a part of it all! Register now at https://bit.ly/48vsQ28 before the clock strikes FOMO. We can't wait to see you there! #CX #ExperiencesThatMatter